Privacy Policy

Last updated: 24 August 2026

Logan Skin Clinic respects your privacy and is committed to protecting your personal information, including information relating to your health.

This Privacy Policy explains how Logan Skin Clinic collects, holds, uses and discloses personal information when you use our website, contact us, make an appointment or receive services from us.

Logan Skin Clinic handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Who We Are

Logan Skin Clinic

Unit 2 / 13–21 Mayes Avenue
Logan Central QLD 4114
Australia

Phone: 07 3808 8444
Fax: 07 3808 9288
Email: admin@loganskin.com.au

2. What Information We Collect

Depending on how you interact with Logan Skin Clinic, we may collect personal information including:

Identification and Contact Information

This may include:

• Full name

• Date of birth

• Address

• Telephone number

• Email address

• Medicare information

• Other identification information where reasonably required

Health Information

As a healthcare provider, we may need to collect sensitive health information necessary to provide medical services.

This may include:

• Medical history

• Skin and health concerns

• Previous diagnoses

• Medications

• Allergies

• Relevant family medical history

• Treatment history

• Clinical observations

• Test and pathology results

• Photographs or other clinical images

• Information provided by other healthcare professionals

• Information relevant to your diagnosis, treatment and ongoing care

Health information is treated as sensitive information and is handled with appropriate confidentiality and security.

Appointment and Administrative Information

We may collect information relating to:

• Appointment requests

• Appointment history

• Referrals

• Correspondence with the clinic

• Billing and payment information

• Medicare claims or rebates

• Communications with clinic staff

Website Information

When you use our website, we may collect technical information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring websites

• Website usage information

• Cookies and similar technologies

This information may be used to maintain website security, understand website usage and improve our website.

3. How We Collect Information

We may collect personal information:

• Directly from you when you contact us

• Through online forms

• Through online appointment booking

• By telephone

• By email

• In person at the clinic

• From referral documents

• From other healthcare providers involved in your care

• From pathology or diagnostic providers

• From Medicare or other relevant healthcare systems where authorised

• Through website cookies and analytics technologies

• From authorised representatives, carers or guardians where appropriate

Where practical, we will collect personal information directly from you.

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

• Providing healthcare and medical services

• Assessing, diagnosing and treating patients

• Managing appointments

• Maintaining accurate medical records

• Communicating with patients

• Arranging referrals and investigations

• Receiving and reviewing pathology and diagnostic results

• Processing payments and Medicare-related administration

• Managing billing and accounts

• Responding to enquiries

• Managing complaints

• Meeting legal and regulatory obligations

• Maintaining the security of our systems

• Improving our services and website

• Conducting administrative and operational activities associated with running the clinic

We will generally only collect information that is reasonably necessary for these purposes.

5. Health Information

Because Logan Skin Clinic provides healthcare services, we may need to collect and hold sensitive health information.

Health information is used primarily to provide appropriate and safe healthcare and to maintain your medical record.

Access to health information is limited to people who require the information for legitimate clinical, administrative or operational purposes.

We will not generally use your health information for unrelated purposes without your consent unless permitted or required by law.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for purposes connected with providing healthcare or operating the clinic.

Depending on the circumstances, information may be disclosed to:

• Doctors and other healthcare professionals involved in your care

• Nurses and authorised clinic staff

• Pathology and diagnostic providers

• Hospitals or specialists involved in your care

• Referral providers

• Medicare or other government agencies where authorised or required

• Health insurers or other relevant organisations where authorised

• IT, hosting and software service providers

• Appointment and practice management providers

• Professional advisers

• Legal or regulatory authorities where required or permitted by law

We only disclose information where there is a legitimate reason to do so and, where required, with your consent.

7. Third-Party Service Providers

Our website and clinic operations may use third-party providers for services such as:

• Online appointment booking

• Practice management

• Website hosting

• Email

• SMS or other communications

• IT support

• Website analytics

• Payment processing

• Data storage

• Security services

These providers may process information on our behalf.

Where appropriate, we take reasonable steps to ensure that third-party providers handle information in accordance with applicable privacy and security requirements.

Third-party providers may have their own privacy policies and terms.

8. Overseas Disclosure

Some third-party technology, hosting, software or service providers may store or process information outside Australia.

Where personal information is disclosed overseas, Logan Skin Clinic will take reasonable steps to comply with applicable Australian privacy requirements.

9. Website Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make the website function correctly

• Remember certain preferences

• Understand how visitors use the website

• Improve website performance

• Monitor website security

• Analyse website traffic

We may use third-party analytics services for website performance and usage analysis.

You can generally control cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

10. Marketing Communications

We may occasionally contact you about Logan Skin Clinic services, information or updates where permitted by law.

Where required, we will obtain appropriate consent before sending electronic direct marketing communications.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe facility included in a marketing message.

Requests to stop marketing communications will not affect communications necessary for your healthcare, appointments, treatment or other administrative purposes.

11. Clinical Photographs and Images

Clinical photographs may be taken where necessary for medical assessment, diagnosis, treatment planning, monitoring or maintaining your medical record.

Clinical images are treated as health information.

We will not use identifiable clinical photographs for advertising, promotional or marketing purposes without appropriate consent where consent is required.

12. Security of Personal Information

We take reasonable steps to protect personal information against:

• Misuse

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

Security measures may include access controls, passwords, secure systems, staff procedures and other technical and organisational safeguards.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

13. Retention of Information

We retain personal and health information for as long as reasonably necessary for healthcare, administrative, legal and regulatory purposes.

Medical records may be required to be retained for periods prescribed by applicable legislation, professional standards or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it.

14. Access to Your Information

You may request access to personal information we hold about you, subject to applicable legal requirements and exceptions.

If you would like to request access to your information, please contact Logan Skin Clinic using the contact details below.

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be refused or limited where permitted or required by law.

15. Correcting Your Information

We aim to keep personal information accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

Please contact us with details of the information you believe requires correction.

16. Privacy Complaints

If you believe that Logan Skin Clinic has mishandled your personal information or breached applicable privacy requirements, please contact us.

We will review and investigate privacy complaints and respond within a reasonable period.

Contact for Privacy Matters

Logan Skin Clinic
Unit 2 / 13–21 Mayes Avenue
Logan Central QLD 4114
Australia

Phone: 07 3808 8444
Email: admin@loganskin.com.au

If you are not satisfied with our response, or if you prefer to make a complaint directly to the regulator, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Third-Party Websites

Our website may contain links to external websites.

Logan Skin Clinic is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any external website before providing personal information.

18. Children’s Privacy

Where services are provided to children or young people, information will be handled in accordance with applicable privacy and healthcare requirements.

Where appropriate, information may be collected from or disclosed to a parent, guardian or authorised representative in accordance with applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements.

The latest version will be published on this website and will include an updated “Last updated” date.

20. Contact Us

For questions, access requests, correction requests or privacy complaints, please contact:

Logan Skin Clinic

Unit 2 / 13–21 Mayes Avenue
Logan Central QLD 4114
Australia

Phone: 07 3808 8444
Email: admin@loganskin.com.au